WARRANTY INFORMATION AND RETURN MATERIAL
Attention homeowners and DIYers: Nu-Calgon products are designed for professional use by licensed HVACR contractors, plumbers, and trained technicians. We offer the below outlined warranties on our products when purchased through authorized wholesalers, by the above service professionals. Nu-Calgon does not authorize or endorse the sale of our products on public online marketplaces such as Amazon and eBay, and there is no warranty on products bought from these sites. For the best experience and to ensure the authenticity and proper use of Nu-Calgon products, please contact a local licensed contractor.
Nu-Calgon Wholesaler, Inc. will guarantee that all equipment and related products that have been purchased through one of our wholesalers are free from defects in workmanship and material, under normal use conditions.
For your convenience we have listed our warranty programs covering Nu-Calgon equipment, sprayers, and related products.
In event of a manufacturing defect, malfunction or failure of the product to conform to our warranty program,
Nu-Calgon will replace the defective product. This warranty is limited only to the original user.
Our warranty is void on all electrical-driven products if motor is not wired to voltage as per instructed, and void
on chemical feed pump if damage results from improper preparation of feed solutions or from use of a valve in
discharge line.
Nu-Calgon Wholesaler, Inc. will guarantee that all equipment and related products that have been purchased through one of our wholesalers are free from defects in workmanship and material, under normal use conditions.
For your convenience we have listed our warranty programs covering Nu-Calgon equipment, sprayers, and related products.
In event of a manufacturing defect, malfunction or failure of the product to conform to our warranty program,
Nu-Calgon will replace the defective product. This warranty is limited only to the original user.
Our warranty is void on all electrical-driven products if motor is not wired to voltage as per instructed, and void
on chemical feed pump if damage results from improper preparation of feed solutions or from use of a valve in
discharge line.
ALL IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTIES UNDER
NO CIRCUMSTANCES SHALL NU-CALGON WHOLESALER, INC. BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Similarly, some states do not allow the exclusion or limitation of consequential or incidental damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.
In case of defect, purchaser should contact:
Nu-Calgon Wholesaler, Inc., 2611 Schuetz Road, St. Louis, Missouri 63043 or 1-800-554-5499.
WARRANTY ON NU-CALGON EQUIPMENT
All equipment products sold by Nu-Calgon are guaranteed free from defects in workmanship and material. Our
warranty policy further protects the end user with a “One Year Warranty” after the date of purchase on all new
equipment purchased through our wholesalers. Equipment products covered by the warranty – EcoPure™ Assembly/Scale, NP Series Housings, No. 20L, and No. 100L Feeders, Oil and Glycol Refractometers.
WARRANTY ON NU-CALGON SPRAYERS, PUMPS AND RELATED ITEMS
Nu-Calgon warrants for “90 Days” after date of end user purchase all Poly Sprayers, Poly Sprayer replacement
Parts, Canverter Oil Pump, Coil Gun®, Coil Gun Probe, NO. 31-TX and Vital-Flo® submersible acid pumps, Bio-Fresh® Fogger, ViroBlaster™, Gallo Gun®, Gallo Gun® Cannon, and A/C DrainSucker® are free from defects in workmanship and material, under normal use conditions. Nu-Calgon warrants the Turbo Tank 2.0 for a period of 12 months from the date of purchase to be free of defects in material or workmanship, under normal use conditions.
IWAVE®, NUSHIELD®, and SCORPION™ LIMITED WARRANTY
Nu-Calgon offers a three year limited warranty on all iWave, NuShield, and Scorpion products that covers any defects in material during normal use. If a warranty claim is made within the three year period, proof of purchase and proof of installation by a licensed HVAC or electrical contractor must be provided for a valid claim. This warranty does not cover labor, return shipping charges, or damage from improper installation or improper voltage usage. The warranty begins on the date that the unit was installed. Installation of an iWave, NuShield, or Scorpion unit by any person other than a licensed HVAC or electrical contractor will void the warranty. Any iWave, NuShield, or Scorpion purchased online from a third party retailer is not covered by Nu-Calgon’s warranty. For a valid warranty you much register the unit on Nu-Calgon’s website. For additional warranty questions, contact Nu-Calgon at [email protected].
WARRANTY ON PERMAFILTER™
Nu-Calgon offers a limited lifetime warranty on all PermaFilter products that covers any defects in material during normal use. This warranty does not cover labor, return shipping charges, or damage from improper installation or damage caused by improper cleaning using high pressure washer or corrosive cleaners. The warranty begins on the date that the unit was installed. Any PermaFilter purchased online from a third party retailer is not covered by Nu-Calgon’s warranty. For a valid warranty you much register the unit on Nu-Calgon’s website. For additional warranty questions, contact Nu-Calgon at [email protected].
PRODUCTION CODE NUMBERS
Production code numbers are stenciled in black ink on the outside of the master carton and on individual packages
or containers. It is essential that these code numbers be included when a product complaint is reported. Having the production code number with the complaint helps determine if the problem is isolated or common to one particular batch.
RETURN MATERIAL POLICY AND PROCEDURES
Prior authorization for returned material is required and can be obtained by contacting your sales representative or Nu-Calgon’s Customer Service at 1-800-554-5499.
RETURN MATERIAL
Nu-Calgon Account Managers must inspect all returned material and/or defective product before a decision to return the material to Nu-Calgon in St. Louis, Missouri. The Nu-Calgon Account Manager will recommend the handling of the return and notify the customer and Nu-Calgon Customer Service.
Nu-Calgon Customer Service will provide the RGA number for the product return.
NO product should be returned without an RGA number.
WARRANTY PRODUCT RETURN
Should the end user believe that Nu-Calgon products or equipment are defective and still in warranty, they should
return the product or equipment to the wholesaler who sold them the product. Any information on the condition of use or the application pertaining to the defect or failure of the product should be included with the request to return material in question. The wholesaler should save all perceived defective product or equipment for inspection by their Nu-Calgon Account Manager. Always refer to the Warranty Information above for the correct number of warranty days covered by our policy. It is the responsibility of the wholesaler to instruct their counter personnel not to inspect all returned equipment for excessive use in the field. We do not encourage counter personnel to replace defective product with new product from their inventory. There may be a difference of opinion on the application of our warranty policy. When Nu-Calgon receives the returned product we will determine if the product is under warranty and issue credit if appropriate.
CUSTOMER CONVENIENCE PRODUCT RETURN
Each wholesaler has the opportunity to review their Nu-Calgon inventory for replacement or credit. Each Nu-Calgon Account Manager should inspect all products to be returned and make sure the product is in its original shipping carton and is resalable. Customer is responsible for paying the freight charges back to St. Louis and a 20% restocking charge may be deducted from the total credit.
ORDER ENTRY OR SHIPPING ERRORS
The Nu-Calgon Account Manager or wholesaler should notify the Nu-Calgon’s Customer Service Department at
1-800-554-5499. Upon verification, Customer Service Personnel will give disposition instructions. Nu-Calgon will
be responsible for the return freight charges and will ship the correct product if so desired. A ”Returned Goods
Authorization” is not required.
CUSTOMER ORDER ERROR
The wholesaler should contact our Customer Service Department for recommendation on handling the ordering error and will issue a Returned Goods Authorization if approved. The customer will be responsible for the freight charges both ways. A restocking charge may or may not be assessed.